Privacy Policy

1. Overview

Viral Machine ("we", "us", "our") operates the AI content automation platform at creators.viral-machine.com. This Privacy Policy explains how we collect, use, and protect your information when you use our service.

2. Information We Collect

When you submit a request through our platform, we collect:

• Creator name or handle
• Contact information (email address or Telegram handle)
• Channel URL and video URL you provide
• Content preferences (subtitle style, delivery method)
• Any notes or additional information you provide voluntarily

3. How We Use Your Information

We use the information you provide solely to:

• Process your content through our AI automation pipeline
• Deliver processed video files to your chosen delivery method
• Communicate with you about your submission status
• Improve our AI processing workflows

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Content Processing

By submitting a video URL, you confirm that you own or have the rights to the content. We process video content solely for the purpose of creating short-form vertical clips as requested. Processed files are stored temporarily on our EU-hosted servers and delivered to you within 48 hours.

5. Data Storage & Security

Your data is stored on servers located in the European Union. We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain submission data for up to 30 days after processing is complete, after which it is deleted from our systems. You may request earlier deletion by contacting us.

7. Your Rights (GDPR)

As a resident of the EU or EEA, you have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict processing of your data
• Data portability

To exercise these rights, contact us at hello@viral-machine.com.

8. Third-Party Services

Our platform uses the following third-party AI and infrastructure services to process content:

• OpenAI (Whisper API) — audio transcription
• Google (Gemini API) — content analysis
• Telegram — content delivery

Each of these services has its own privacy policy governing how they handle data.

9. Cookies

Our website does not use tracking cookies or third-party analytics. We use only essential technical cookies required for the website to function.

10. Contact

For privacy-related questions or requests, contact us at:
hello@viral-machine.com
Viral Machine · Vienna, Austria, EU